Explore the Winter Chapter

Shipping Policy

Last updated: 02/12/2025

  1. Processing Time
  •  Orders are processed within 1–3 business days.
  •  Orders placed on weekends or holidays are processed the next business day.
  1. Delivery Times
  • Major cities: 2–5 business days.
  • Outlying areas: 3–7 business days.
  • Delivery times are estimates and may vary.
  1.  Shipping Fees
  • Calculated at checkout based on location.
  1. Tracking
  •  A tracking number will be provided once your order is shipped.
  1. Courier Delays
  •  We are not responsible for courier delays, but we will assist where possible.

 

  1. Incorrect Address
  •  Customers are responsible for ensuring accurate delivery information.
  1. Lost or Stolen Packages
  •  If marked delivered but not received, contact the courier first.